Contact Us
While Traveling
If you are on your trip and have an emergency, or need help with travel arrangements or other types of assistance, please contact Generali Global Assistance 24/7:
In the U.S. (toll-free)
1-833-231-9650
Worldwide (collect)
1-954-334-8924
When calling/emailing, be ready with:
- Your Policy/Reference number and Plan Code (Find this in the Confirmation Email you received upon purchase)
- Your location
- A local telephone number
- Details of the situation
After your coverage has been verified, the assistance provider will assist you. If you cannot call collect from your location, dial direct and give the assistance provider your telephone number and location and they will call you back.
Customer Care
We're ready to help you with policy questions, purchases, and other administrative issues.
1‑855‑874‑0252
9:00 am to 7:00 pm Eastern Time
Monday-Friday
FAX: 1-610-537-9835
USI Affinity Travel Insurance Services
3805 West Chester Pike, Suite 200
Newtown Square, PA 19073
USA
Claims
To file a claim, please contact the claims administrator as soon as reasonably possible.
1-844-807-3269
Broadspire Services, Inc.
Claim Benefits
P.O. Box 459084
Sunrise, FL 33345
Remember to save all documentation: bills, receipts, photos, etc.